Questions fréquemment posées
- 01
A medical stay involves traveling abroad to receive medical care. This type of stay allows you to combine medical treatment with relaxation, while discovering great destinations.
- 02
Our team offers quick access to a wide range of medical examinations, treatments and care, from routine examinations to specialized surgical procedures, with the exception of cosmetic care.
- 03
FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
- 04
Our team only works with leading clinics and highly qualified doctors. We rigorously verify their qualifications, Canadian and international accreditations, and the background of our partners to ensure high-standard services.
- 05
Our package provides quick access to personalized medical services. Our team takes care of finding specialists, arranging appointments, providing transportation between your accommodation and the medical facility, and providing translation services if needed. We manage all the logistics to ensure a worry-free stay.
- 06
Yes, by choosing our team, you will benefit from recognized and accredited health care. We ensure that all our partners respect quality and safety standards, both Canadian and international.
- 07
To obtain an estimate of the costs related to your medical care, please contact us by email through our website or by phone. After opening your file and assessing your specific needs, our team will provide you with a personalized estimate.
- 08
The costs of a medical stay depend on several factors, such as the type of medical treatment required, the length of stay, the chosen destination, accommodation costs, medical expenses on site and fees associated with our services.
- 09
Once you have selected your destination and treatments, our team will assist you in planning each stage of your medical stay.
- 10
For your medical stay, it is recommended to bring a medication kit adapted to your destination and your health condition, including your usual treatments. In addition, we will provide you with a complete list of documents required for your medical appointment.
- 11
No, our trilingual team (French, English, Spanish) is available 24 hours a day to offer you translation services during your medical consultations.
- 12
Medical consultations performed abroad may be fully reimbursed by your government health insurance, or you may receive reimbursement corresponding to the costs usually covered according to the standards of your country and province.
- 13
It is essential to purchase standard travel insurance covering the duration of your stay to ensure that you receive the necessary care in the event of an emergency. If this were the case, you can also immediately contact the emergency assistance indicated on your travel insurance card as well as local emergency services. For additional support, you can also contact the nearest Canadian or home country government office.
- 14
The timeframe for organizing a medical stay depends on your availability and the care required. We advise you to contact us as soon as possible in order to plan your stay as soon as possible.
- 15
Our refund policies in case of cancellation depend on the services booked and the cancellation deadlines. We invite you to consult our general conditions of sale or to contact our customer service to obtain detailed information concerning the refund terms adapted to your situation.
